Role OverviewWe are seeking a dynamic Director of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.Key ResponsibilitiesInsights & Business ImpactTranslate segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates.Partner with Product and Analytics teams to operationalize predictive and propensity models.Deliver insights that directly improve lead prioritization, sales productivity, etc.Stakeholder CollaborationAct as the single point of accountability for information delivery outcomes.Anticipate risks, troubleshoot delivery challenges, and maintain strong cross-functional relationships.People LeadershipSet clear KPIs, oversee performance management, and implement training and development programs.Build a high-performance culture of accountability, continuous learning, and innovation.Operational ExcellenceUphold rigorous quality standards in information enrichment, accuracy, and deduplication.Drive automation and workflow optimization initiatives to improve efficiency and scalability.Strategic Operations & InnovationDesign and evolve the information operations framework, including process architecture and resource planning.Establish and maintain a centralized library of templates and taxonomies to promote consistency and reuse.Continuously improve systems and practices to support long-term growth and scalability.Qualifications & ExperienceProven leadership of large-scale B2B information or operations teamsStrong expertise in segmentation, information sourcing, enrichment, and delivery workflows.Familiarity with Third Party ToolsProficiency with SQL, Excel/Google Sheets, and BI tools (Tableau, Power BI, etc.).Experience embedding predictive models into operational workflows.Excellent leadership, organizational, and stakeholder management capabilities.Salary$50,000 - $55,000 a yearAbout 1840 & Company1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit
www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at
jobs.1840andco.com.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
