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Posted 6 months ago
Requirements and responsibilities
OverviewWe’re on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing…with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals.QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2.QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more.QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team.Location: Remote in US, UK, or Canada*We are looking for someone who:Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholdersHas proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growthIs skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QAThrives in early-stage startups where adaptability, ownership, and initiative are keyThinks strategically and connects product value to customer business outcomesShares our valuesThings you will do:Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansionUnderstand customer goals and workflows to drive outcomes and long-term valueServe as a trusted advisor on QA and automated testing best practicesCreate and execute success plans that clearly link product usage to business impactBuild and maintain alignment with technical and executive stakeholdersIdentify risks early, handle objections, and manage escalations with clarity and urgencyCollaborate with sales, product, and engineering to share feedback and improve the customer experienceOwn forecasting, renewals, and expansion opportunities across your accountsDeliver against targets for Net and Gross Dollar Retention (NDR/GDR)We offer great compensation and many other benefits including:CompensationUSD: $100K–$140K base | $120K–$180K OTECAD: $137K–$191.8K base | $164.4K–$246.6K OTEGBP: £78K–£109.2K base | £93.6K–£140.4K OTE100% Medical, dental, and vision28 days of personal time off (PTO)A remote-first culture allows you to work virtually anywhereOur Values✨ Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work.📖 Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better.💪 Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed.💥 Deliver impact fast. Creative mavericks are motivated by doing great work, not by being told what to do. By creating a magical environment to attract talented people, by being open and providing context to make great decisions, then we can provide freedom and ownership for people to do great work and deliver impact fast.Learn more about our Mission and Values here.here.Our Process: Submit a 1–2 minute video sharing what excites you about the CSM role at QA Wolf, and how you handled a customer objection during a renewal or expansion. What was your approach and the result? (In order to be considered for this role a video must be submitted)If that goes well, a 30 minute recruiter chatIf that goes well, You'll show off your skills with a take homeIf that goes well, you'll review your take home with a person on our Leadership teamIf that goes well, a chat with the hiring managerIf that goes well, you join us full time 🎉*Note: This is a fully remote position. However, all candidates must be physically located in and have legal authorization to work in the United States, Canada, or the United Kingdom, without the need for employer-sponsored work authorization. At this time, we are not sponsoring visas (e.g., H-1B, TN or E-3 in the United States) or supporting related work authorization.
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