Customer Service And Inbound Sales Representative at VIPdesk Connect

These are pre-screening questions of the application process that will filter and rank candidates.

Pre-screening questions:

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Gender

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Why are you the best person for this job?

Yes/No

Have you ever been employed by, received payment for services provided to, or attended Orientation/Training with the Qurate Retail Group or any of its brands including; QVC, Zulily, Triple Z Logistics, HSN, Ballard Designs, Cinmar, Contract Decor, Cornerstone Services, Inc., Frontgate Marketing, Grandin Road, Garnet Hill, Ingenious Designs, or Improvements? If you are a current Qurate Retail Group Team Member, please stop here and login to Workday to apply using the internal careers site.

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Job Title

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Race

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Company

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Veteranus status

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Location

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This position is currently available to residents of the following states: FL, IL, IN, MD, NJ, NY, NV, TX, VA, and WI. Do you currently reside in one of these states? General Requirements

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From (MM/YYYY)

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Are you eligible for employment in the United Sates? (If offered employment, you will be required to provide documentation to verify eligibility.

Yes/No

Are you over 18 years of age?

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Role Description

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Education

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What is the highest level of education you have completed?

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Skills

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Please let us know if you currently reside within a 2-hour commute to one of the following locations

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Have you ever worked for our company before?

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Languages

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Websites. Add any relevant websites. Format should be: http://

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If yes, when did you leave? (dd/mm/aaaa)

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Websites. Add any relevant websites. Format should be: http://

Yes/No

) Qualified candidates applying for the position will be required to successfully pass a credit, criminal background check and an employment verification check as part of the qualification process, in accordance with state and local laws and regulations. (Only candidates that successfully pass the phone interviews will be required to do so.) Are you willing to submit your information for the background requirement? (The credit check does NOT impact your FICO score.)

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Compensation

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Social Network URLs. Please provide your LinkedIn URL if you would like it considered as part of your application.

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This is a remote/telework position and team members are required to provide a remote office that meets VIPdesk Connect's security standards. As a requirement for the telework arrangement, team members will be responsible to provide all office supplies and equipment, including wired Internet access, router, modem, computer (PC only; Macs not permitted), web camera, and headset. Are you able to meet this requirement?

Yes/No

Social Network URLs. Please provide your LinkedIn URL if you would like it considered as part of your application.

Yes/No

Are you legally authorized to work in the United States?

Yes/No

Do you have a dedicated room with a door that locks in your home that you can use as your home office?

Yes/No

Will you now or in the future require sponsorship for employment visa status (eg., H-1B visa status)?

Yes/No

Do you have a wired connection to your PC? (Wireless connections are not permitted.)

Yes/No

Is your office a noise-free environment, conducive for making and receiving customer calls where you may be free from distractions and interruptions and private so that you cannot be overheard and that information displayed cannot be seen by others?

Yes/No

Have you previously been employed under any other legal name(s)?

Yes/No

Are you available to work on evenings/ weekends/holidays?

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How much experience do you have with customer service?

Yes/No

Training for this position is mandatory and conducted online. It is from 8:00 am-4:30 pm CST/9:00 am-5:30 pm EST, M-F for 6 weeks. You will be responsible for logging in from your home computer on time and will be provided scheduled breaks. Are you willing and able to participate in the full online training?

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How much in-store retail experience do you have?

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How much professional experience do you have working for or representing a luxury brand serving affluent customers.

Yes/No

Do you reside in 321, 352, 941, 863, 552, 813, 407, 727, 615, 931, 386, 629 area code?

Yes/No

Do you reside in Brevard, Citrus, Desoto, Hernando, Hillborough, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, Sumter, Volusia county, or the Nashville, TN Area?

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As this position requires email communications with customers, strong written communication skills are essential. The following responses will be reviewed as examples of your writing skills. In a well-composed paragraph, please tell us what makes you stand out from others. Why you are uniquely qualified?

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Please select all that apply:

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Please tell us about your professional experience working for or representing a luxury brand serving affluent customers. Be sure to include your role, duties and accomplishments and the specific brand(s).

Yes/No

Do you have experience representing luxury fashion accessories?

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Please tell us about your experience representing luxury brands for accessories including shoes, handbags, wallets, belts, hats, gloves, etc. Please include the brands in your response.

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Elite Brand Ambassadors are service-minded, have a deep understanding of the brand and the ability to convey love and romance for Chanel. Please let us know about your passion for Chanel.

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Elite Brand Ambassador must “be the brand.” Your attitude, tone, passion and language should reflect Chanel’s brand image. Tell us about how you plan to accomplish this. Your response should clearly convey your understanding of the Chanel brand and how you would express the brand’s identity to customers in everyday behaviors and decisions.

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How do you stay abreast of current fashion trends?

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Is there anything else you'd like us to know?

Yes/No

)Full-time team members are hired to work within a time frame called an “availability shift” and are scheduled between the start and ending times of the shift. Even though the full-time availability shifts are seven days, team members are scheduled up to FIVE days a week. Do you understand the expectation and requirement?

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Please let us know your first preference and availability for one of the standard full-time shifts. The shifts are as follows: Mon–Sun 9:00 am–7:00 pm ET, Mon–Sun 10:00 am–8:00 pm ET and Mon–Sun 2:00 pm–12:00 am ET. All team members work one weekend shift each week and are scheduled between 30-40 hours per week, up to 5 days. Days off are not necessarily consecutive. All shifts are in Eastern Time; please adjust times accordingly if you reside in another time zone. Please let us know about your first preference for a full-time shift offering.

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Please let us know your second shift preference, keeping in mind that all team members work one weekend shift each week. All shifts are in Eastern Time; please adjust times accordingly if you reside in another time zone.

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All new Elite Brand Ambassadors must successfully complete a 3-week training class with 100% attendance. Daily classes are held Mon-Fri 11:00am-5:00pm ET. Classes are live, instructor lead in a virtual classroom with use of video, audio, and webcams. Elite Brand Ambassadors must be in their noise-free, distraction-free home office for the duration of training. If offered full-time position on the Chanel team, would you be able to meet this requirement?

Customer Service And Inbound Sales Representative

Requirements and responsibilities

Skills wanted:

Language(s) required:

Sally Hurley

Juan camilo Martinez Benavides Verified

About VIPdesk Connect:

www.vipdeskconnect.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly