Technical/Service Delivery Manager at Enable Data Incorporated | Torre
Technical/Service Delivery Manager
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Enable Data Incorporated

Technical/Service Delivery Manager

Enable Data Incorporated
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities

The company provides high quality consulting services to customers, collaborating with Finance, Recruiting and Sales to ensure efficient operations. The company also values strong interpersonal collaboration and team skills, and is familiar with different project management methods and tools, including Scrum. The Service Delivery Management (SDM) oversees key operational activities including managing deal information, supporting contracting activities, customer on/off boarding, time tracking compliance and oversight, and engaging with customers and consultants on engagement status. The Service Delivery Manager will also be responsible for project oversight for one or more engagements, defining work plans, timelines, managing tasks, etc. The role also involves working closely with the leadership on key issues affecting the business and driving process improvements where needed. Responsibilities: - Work with Sales to maintain Deals that reflect consultant assignments, cost/billable rates, start/end dates, etc. - Work with customers and partners to ensure agreements are fully executed, purchase orders are issued, and we have documented procedures for finance to submit invoices. - Maintain customer point of contact information for each engagement. - Manage consultant on-boarding with customers or partners. - Manage consultant off-boarding with customer or partners. - Coordinate setup of projects in Enable Data time tracking and/or customer time tracking systems and review consultant time entry each week based on company policy. - When assigned to a customer project, coordinate with customer to define project milestones, delivery dates and consultant tasks. - Manage project activities using traditional or agile-based methods, project routine status on team progress and escalate issues where appropriate. - Monitor project utilization and manage over/under utilization issues. - Track and escalate customer or consultant engagement concerns to management. - Advise company leadership on operational issues that may affect the business.
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