Regional Sales Director - Selling to SLED Customers at Radcliff Consulting, LLC | Torre
Regional Sales Director - Selling to SLED Customers
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Radcliff Consulting, LLC

Regional Sales Director - Selling to SLED Customers

Radcliff Consulting, LLC
Posted by
Romona Armstead
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Full-time

Legal agreement: Employment

Base compensation
USD115k - 130k/year

+ Bonuses (up to 10% of base compensation)

+ Health insurance

Negotiable
location_on
Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
Posted 11 months ago

Responsibilities

We are currently seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami, FL. Primary responsibility is to ensure that the customer always has access to the critical data needed to support their business objectives. A very broad knowledge and a love for learning are required for this position, from server and OS support to multi-tiered application understanding, voice/video, VMware, cloud, security, and big data. Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers' business. Essential Responsibilities: * Work with customers to troubleshoot and resolve complex network and product issues. * Interface with our world-class support, development, and SQA teams to identify and resolve product issues. * Utilize the company’s knowledge management database to research and develop technical tips and solutions. * Advise customers on network management best practices using the company product suite. Required Experience * Bachelor’s degree in Computer Science, Network Security, or equivalent discipline. * Minimum of 7 years in network management supporting external customers. * 2 plus years in critical and managed customer care. * Proven expertise in customer relationship and management. * Network management experience in environment preferred. * Experience working remotely but cooperatively with HQ. * Demonstrated ability to identify and resolve complex network problems. * Cisco Certification (CCNA minimum, CCNP preferred). * Linux Certification (RHTC minimum). * Knowledge of Windows and Unix operating system environments. * Ability to write technical articles outlining problem resolution and troubleshooting steps (contribute knowledge to the knowledge base). * Ability to multi-task with strong attention to detail. * Project Management Certification a plus (PMP). * Server Hardware Support Certification a plus (Dell DOSD). * VMware Certification a plus. * Ability to multi-task with strong attention to detail.
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