Job Title: Resident Services Coordinator - (HR31843)
Location: Remote (EST Time Zone)
Salary Range: 1500 to 1800 USD
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a growing US-based property management team that values responsiveness, resident satisfaction, and operational excellence. The environment is collaborative, fast-paced, and mission-driven, with a strong focus on providing exceptional service to residents through streamlined maintenance coordination and friendly communication.
Position Overview:
The Resident Services Coordinator plays a key role in driving resident satisfaction through seamless maintenance coordination and responsive support. This position requires someone with previous experience in maintenance coordination, strong phone communication skills, and a genuine desire to help people. You’ll be the first line of support for residents, ensuring their needs are met with speed, care, and professionalism.
Key Responsibilities:
Maintenance Coordination:
* Serve as the primary point of contact for maintenance requests.
* Coordinate with vendors to schedule repairs, inspections, and preventative maintenance.
* Keep residents informed of repair timelines, updates, and resolutions.
* Track and document maintenance tickets and performance metrics using internal tools.
* Ensure timely invoice approvals and vendor communication.
Move-Out Coordination:
* Communicate move-out expectations and final procedures to departing residents.
* Process early termination requests and track notices.
* Ensure smooth handoffs to the Leasing and Project Coordination teams.
Lease Violations Management:
* Monitor for and track lease violations (e.g., unauthorized occupants, pets).
* Issue communication and work with the team on appropriate actions or fines.
* Maintain accurate documentation for legal and operational use.
Resident Relations:
* Act as the primary contact for resident concerns, requests, and onboarding.
* Handle lease modification requests and general support inquiries.
* Ensure a welcoming and helpful experience for all residents.
Qualifications:
* Prior experience in maintenance coordination or property management support is required.
* Excellent verbal and written communication skills.
* Comfortable with phone support and managing multiple resident touchpoints.
* Strong organizational and multitasking abilities.
* Reliable internet connection and dedicated home workspace.
* Experience with property management software (e.g., Buildium, Property Meld) is a plus.
* Proficiency with Google Workspace (Gmail, Docs, Sheets).
Nice-to-Haves:
* Bilingual in Spanish.
* Familiarity with U.S. rental housing and lease processes.
