Senior Customer Success Manager (East Coast) at Chainguard

- Chainguard is on a mission to secure the software supply chain by default - Founded by industry's leading experts on open source software, security, and cloud native development - Backed by Sequoia, Amplify Partners, the Chainsmokers, and more - Product portfolio includes Chainguard Images and Chainguard Services - Customers range from Fortune 500 companies to startups and SMBs As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for customers. You will lead customer engagements across onboarding, deployment, and adoption, working closely with internal teams to ensure successful onboarding and support. This role requires strong collaboration skills, technical knowledge, and the ability to advocate for customer needs within the organization. If you have 8+ years of enterprise customer-facing experience, relevant domain knowledge, and an entrepreneurial mindset, we encourage you to apply. Chainguard offers a competitive base salary, equity/stock options, unlimited PTO, remote work opportunities, and 100% health/dental/vision insurance coverage for you and your family. Responsibilities: - Lead the technical onboarding process for new customers - Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams - Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues - Develop hands-on technical knowledge of Chainguard and become a subject matter expert for customers - Collaborate with customers and our Edu team to ensure customers are educated on product features and best practices - Develop relationships with multiple levels of customer stakeholders from technicians to CISOs

Senior Customer Success Manager (East Coast)

Responsibilities

Skills wanted:

Language(s) required:

About Chainguard:

mission:

chainguard.dev/

Admin access needed