FREE NOW empowers smarter mobility decisions helping people to move freely and cities to thrive. We are a multinational, diverse, highly motivated, and collaborative team who strives for excellence and likes to have fun. We offer fully remote or hybrid working models, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, partner product discounts, mobility budget for FREE NOW App, and an employee assistance program. We are an equal opportunity employer and consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age.
We are seeking a highly motivated and detail-oriented individual to join our team as a Junior Technical CRM Manager. This role is ideal for someone with a strong technical background, excellent organizational skills, and a passion for customer relationship management (CRM) systems. The successful candidate will play a key role in the implementation, maintenance, and optimization of our CRM platform. The Junior Technical CRM Manager will be responsible for writing responsive HTML with JavaScript and CSS for in-App messages and email templates, writing SQL and Python scripts to create custom segmentation and ETLs to pull data from data centers and ingest them into CRM systems, working with MarTech tools, troubleshooting operational issues, designing and implementing automation processes to streamline workflows within the CRM, customizing CRM features to align with organizational needs and goals, overseeing data migration and integration processes, implementing data quality initiatives, and collaborating with cross-functional teams to understand business requirements and customize CRM solutions accordingly. The successful candidate should have a Bachelor’s degree in a relevant field, strong analytical and problem-solving skills, experience with CRM platforms, a data-driven approach to work, knowledge in HTML/CSS and JavaScript, and familiarity with API and microservice concepts. The candidate should also have a growth mindset, be extremely versatile, have a ‘Get it done’ attitude, thrive in ambiguity, and possess excellent organizational skills. We offer fully remote or hybrid working models, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, partner product discounts, mobility budget for FREE NOW App, and an employee assistance program. We are an equal opportunity employer and consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age.
Responsibilities:
- Write responsive HTML with JavaScript and CSS for in-App messages and email templates.
- Write SQL and Python scripts to create custom segmentation and ETLs to pull data from data centers and ingest them into CRM systems.
- Work with MarTech tools, actively exploring possibilities to integrate them with the CRM system.
- Troubleshoot operational issues and identify opportunities for improvement.
- Design and implement automation processes to streamline workflows within the CRM.
- Customize CRM features to align with organizational needs and goals.
- Act as a primary point of contact for CRM-related technical issues and provide timely resolution.
- Conduct system troubleshooting, debugging, and performance tuning.
- Oversee data migration and integration processes to ensure accurate and up-to-date information within the CRM.
- Implement data quality initiatives and perform regular audits to maintain data integrity.
- Assist in the deployment and configuration of CRM systems.
- Collaborate with cross-functional teams to understand business requirements and customize CRM solutions accordingly.
