Junior Customer Support Consultant

Gupshup

Posted by

(11)

Emma

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation

USD1k - 1.5k/month

+ Bonuses (up to 10% of base compensation)

Non-negotiable

Remote (for Mexico residents)

Remote (for Costa Rica residents)

Remote (for Panama residents)

Remote (for Guatemala residents)

Visa sponsorship: No

Posted almost 3 years ago

🎯 Description: Gupshup is a global company with different products, including CPaSS "Communication Platform as a Service" (WhatsApp, Instagram, Twitter, Voice, SMS, Email) and AI products. Our engineers are focused on details, always open to helping and guiding the clients with transparency and looking for their success. 🟣 Requirements: 🔹 Experience in customer service and Zendesk. 🔹 Basic knowledge of JavaScript, Python, Web API, and SQL. 🔹 (Plus) experience with the WhatsApp business API. 🔹 (Plus) English advanced level. 🟣 Responsibilities: 🔹 Listening to customer concerns and providing information, answers, or responses. 🔹 Reviewing and making changes to customer accounts. 🔹 Handling customer complaints and processing returns effectively. 🔹 Keeping records of customer interactions. 🔹 Ticket escalation to L2.

Proficient

Zendesk for Service

Beginner

JavaScript

Python

SQL

Web API

No experience, but interested

Jira

WhatsApp Business Platform

Discover your cultural fit with the team

Jobs posted: 2

Candidate review speed: ~4 hours

Signalers: 86

User since: Apr 2023

email verified

About Gupshup:

Gupshup is the leading platform for building and deploying industry-trained Conversational AI Agents for every business across marketing, commerce, and support use cases. Gupshup Conversation Cloud powers multimodal interactions with industry-trained AI agents so that businesses can go live faster across channels, including Voice, WhatsApp, RCS, Web, Mobile Apps, and more. Trusted by 100,000+ customers in 130+ countries across industries, Gupshup handles 120B+ conversational messages annually. Gupshup works with many of the top brands across industries, including e-commerce, retail, payments, fintech, payments, media, travel, automotive, and banking, to deliver transformative conversational experiences that accelerate growth and optimize costs.

mission:

Building a world where businesses and consumers interact and transact through conversations.

Job benefits for full-time members:

Reputation:

(14)

Jobs posted: 3

Candidate review speed: ~a day

Signalers: 212

Domain created: Dec 2017

Feedback summarized by AI: Applicants who didn't reach the late stages reported that recruiters initiated contact for interviews but failed to follow through with scheduling or provide further communication, leaving candidates without updates after initial interest was shown.

www.gupshup.ai/

learn more about Gupshup

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