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Looking for Filipino (Philippines-based) candidatesJob Role: Client Services and Executive Support CoordinatorCompensation range: $1500 - $2000 AUD / MonthlyEngagement type: Independent Contractor AgreementWork Schedule: This role is expected to align with the AU business hours (9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time and You’ll work with your manager to balance your schedule with customer and business needs.Who We Are:At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. Who The Client Is:We are an Australian business that provides independent support to builders, tradespeople and site supervisors applying for licences and registrations across all Australian states and territories. Because each state has different licensing requirements, we help clients understand what they need, identify any gaps, prepare their documentation and get their applications ready for lodgement. We are growing rapidly to meet the increasing demand for licensing support across Australia.We also assist with their certification and qualification needs and work with various RTOs.Role Overview: You'll help customers understand what they need to do, keep applications moving, and provide practical administrative support to the Head of CSO.This role suits someone who enjoys speaking with customers and likes careful, organised work. You'll make calls, send texts and emails, check applications, update records, manage follow-ups and help with scheduling and reporting.You'll receive training in services and procedures. Once you've demonstrated competency, you'll be able to answer routine licensing and technical questions within your approved authority.Key Responsibilities: Customer serviceMake and receive customer callsSend clear emails, texts and follow-upsExplain next steps and help customers use the clients portalAnswer routine questions within your completed trainingRecord contacts, promises and next actionsApplications and casesComplete and check applications against clients requirementsIdentify missing, expired, unclear or incorrectly supplied informationRequest corrections and track outstanding itemsKeep case status, notes and ownership currentProvide trained licensing and technical guidance within approved authorityCo-ordinate monthly classesMigrate data from internal portal to externals (Portal, PDF)Executive and business supportManage agreed scheduling and calendar updatesArrange meetings and prepare simple agendas or notesTrack follow-ups and remind people before due datesUpdate routine reports and management informationPrepare drafts, lists and administrative follow-up for the Head of CSOTeam and process supportUse approved checklists, templates and systemsFlag recurring customer problems or unclear processesKeep shared records and task lists currentHelp test and document improved workflowsSupport other approved administrative work when priorities allowRequired Skills and Qualifications:CommunicationClear spoken EnglishProfessional written EnglishConfidence speaking with Australian customersPatience when information is incompleteOrganisation and judgementCareful document checkingStrong calendar and follow-up habitsAbility to learn rules and apply them consistentlyWillingness to ask when unsureWork Arrangement & Expectations:This is a remote role that will be set up as an independent contractor engagement.To ensure alignment and transparency, successful candidates will be expected to:Be available for meetings and collaboration during core AEST business hoursDisclose any existing ongoing roles or client workReflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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