Customer Support Agent (Remote) at Impactbrands | Torre
Customer Support Agent (Remote)
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Customer Support Agent (Remote)

Impactbrands
Emma
Emma
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Full-time

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Remote (anywhere)
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Emma of Torre.ai
 17 days ago

Responsibilities

IMPACT BRANDS is a leading contributor to the health and wellness industry. Join us as a remote customer support agent and let’s impact billions together!Our Treats:Remote work. We are a fully remote organization, allowing you to work from any location.More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.Birthday Gift. Celebrate your special day with additional time-off.Team spirit. Enjoy regular team-building activities and engaging online events.Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.Permanent contract. Enjoy stability with long-term growth opportunities.Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.A whole bunch of other benefits.Bits of your job:Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.Documentation: Document customer records to ensure a seamless experience.Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.And other tasksKey expectations:Experience: Proven track record in sales, retention, or a metrics-driven customer service environment. Previous cold-calling experience is required.Communication: Native-level English (written and verbal) with a strong professional phone presence.Technical Skills: Proficient in CRM software and standard office applications.Adaptability: Ability to multitask and navigate diverse customer personalities in a fast-paced setting.Industry Plus: Previous experience in the Medical or Healthcare sectors is highly preferred.Availability to work weekends.Why You’ll Fit InYou are a strategist who thrives on hitting targets and helping people. You excel at active listening, prioritizing tasks under pressure, and contributing to a collaborative team environment. Please note: Working hours for this position are overnight shifts based on US time zones.Compensation: from $600 per month.
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