WordPress Technical Support at WP Rocket

WP Media

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Full-time

Legal agreement: Employment

Compensation

USD25 - 75/hour

Non-negotiable

Remote (anywhere)

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Posted about 5 years ago

• In your everyday job in Technical Support, you should, first of all, enjoy connecting with people! • Here is a list describing the tasks involved in this position (do you happen to like making lists? So do we!): • You will provide friendly and professional technical support to our customers via email (we use HelpScout): you will answer questions from both technical and non-technical users, and troubleshoot problems. • Your invaluable feedback to the development and product team will help improve our customers’ experience. • You will contribute to the plugin documentation by creating and updating content. • You will report issues on GitHub.

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Signalers: 3.3K

User since: Apr 2020

email verified

About WP Media:

Founded in 2014 in the beautiful Lyon, France, WP Media is the company behind WP Rocket, Imagify and RocketCDN. We are a distributed team of +35 teammates living around the world. We believe in making the web easier, better, and faster by creating technically solid solutions with beautiful, attentive UI. We also believe in giving back. Rooted deeply in the WordPress community, we contribute to WordPress core, as well as sponsor, co-organize, and speak at WordCamps and WordPress events around the world. And we still have cookies. Join us!

mission:

Our Mission? Make the Web Lighter, Faster, Better!

Job benefits for full-time members:

Reputation:

Signalers: 55

wp-media.me

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Leader

Jean Baptiste Marchand

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Manuela Vargas Jaramillo (Job poster)

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