Customer Service & Back Office Associate (W/M/D) – Customer Dialog Center at Volksbank eG Hildesheim-Lehrte-Pattensen | Torre
Customer Service & Back Office Associate (W/M/D) – Customer Dialog Center
trending_up Invest in Torre
Volksbank eG Hildesheim-Lehrte-Pattensen

Customer Service & Back Office Associate (W/M/D) – Customer Dialog Center

Volksbank eG Hildesheim-Lehrte-Pattensen
Posted by
A
star_border star_border star_border star_border star_border
star star star star star
(1) info
Emma
Emma
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
EUR39k - 47k/year
~USD43.7k - 52.6k/year
Negotiable
location_on
Kennedydamm 10, Hildesheim, Germany
Posted 6 months ago

Responsibilities

Ideal Candidate Profile: Must-Haves: - Completed commercial apprenticeship (e.g., Kaufmann/Kauffrau). - German language fluency at C2 level. - Customer service experience via phone/e-mail/chat (0–1 years sufficient). - Willingness to work shifts Monday–Thursday 08:00–18:00, Friday 08:00–16:00 including a minimum of 2 afternoons. - Strong listening skills, polite and service-oriented attitude. - Resilience and composure under pressure. Nice-to-Haves: - Knowledge of retail banking products (e.g., giro accounts, cards, loans). - Previous call-center or bank branch experience. - Familiarity with cooperative banking culture and systems. Dealbreakers / Red Flags: - Insufficient German proficiency. - Preference for full-remote or full-time only. - Inability to work defined shift windows. - Poor communication manners or lack of customer focus. Personality Traits: - Open. - Articulate. - Courteous. - Proactive. - Team-oriented. - Dependable.
This job post is closed.