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Posted 4 months ago
Requirements and responsibilities
About AppenAppen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job OverviewWe are seeking a proactive and experienced Trainer to join our Data Annotation Project. This role is critical to ensuring team readiness, high performance, and compliance with project KPIs. The ideal candidate will have a background in data annotation or customer management, strong training and coaching skills, and the resilience needed to work in a fast-paced, dynamic environment.Key ResponsibilitiesDeliver training programs for new hires and existing team members (Training & Nesting).Design and conduct refresher training sessions based on project challenges, quality insights, top errors, and product updates.Provide floor support, answer associate queries, and ensure policy clarity and accuracy.Generate and publish daily training and nesting performance reports.Conduct ongoing knowledge checks and timely training sessions based on recurring issues or updates.Collaborate with quality and operations teams to align on performance expectations and training priorities.QualificationsAt least 3 years of work experience, including a minimum of 1 year in a leadership or management role (e.g., Team Leader or Supervisor).Responsible for coaching team members to improve performance.Capable of building a strong team and managing overall staff retention.Proficient in monitoring team KPI data.Able to coordinate effectively with the management team; strong communication and comprehension skills.Highly attentive to reports and able to plan for unexpected situations.College graduate or higher.English language proficiency at Level B1.Good written and verbal English communication skills.Preferred: Experience with Human Intelligence Tasks.About the CompanyAppen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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