Job DescriptionInterlace Health is seeking a Content Operations & Documentation Tooling Consultant to lead a focused project to consolidate our Nova product documentation, define a unified taxonomy, streamline tooling, and establish scalable documentation workflows.This is a systems and organization role — ideal for someone who has experience cleaning up fragmented documentation ecosystems, evaluating toolchains, and building maintainable content structures. This is not a technical writing or training creation position.What You’ll DoAudit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formatsUse an existing deep-dive Nova markup (provided) to build a clean, accurate taxonomyEvaluate all documentation tools in use today and provide a clear tooling recommendation (single source of truth + supporting platforms)Build the new Nova documentation structure in Azure Wiki and map it to our customer-facing HelpSiteDesign governance, workflows, intake processes, release update processes, and maintenance guidelinesAssess whether an LMS is needed for training contentPilot the structure using our marketing content libraryWhat We’re Looking ForStrong experience in content operations, knowledge management, documentation architecture, or similar rolesSkilled in taxonomy design, metadata, and information architectureExperience evaluating documentation toolchains (Flare, UserGuiding, knowledge bases, etc.)Familiarity with Azure DevOps/Azure Wiki and SharePointExcellent organizational, communication, and systems-thinking skillsAbility to collaborate with product, sales, services, and marketing teamsBonus: Experience preparing documentation systems for AI-assisted maintenanceContract Details6–10 week engagement20–25 hours/weekRemoteNoteThe statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required and personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
