Senior Associate, Team Lead Service Desk

Kyndryl

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Full-time

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Remote (anywhere)

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6 months ago

Guiding squads toward delivering exceptional end-to-end services using agile practices • Optimizing workflows, identifying bottlenecks, and eliminating obstacles for the team • Troubleshooting and resolving complex service-related issues as a lead technical resource • Engaging with client stakeholders to maintain synchronization on project progress • Aligning team targets with business metrics, performance standards, and SLAs • Leveraging data-driven insights and AI services to enhance service stability

About Kyndryl:

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.

mission:

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Reputation:

Domain created: Feb 2021

kyndryl.com/

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