Senior Customer Care at Property Revolution | Torre
Senior Customer Care
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Property Revolution

Senior Customer Care

Property Revolution
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Full-time

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Remote (for Mexico residents)
Remote (for Venezuela residents)
Remote (for Peru residents)
Remote (for Guyana residents)
Posted 9 months ago

Responsibilities

Are You a Communication Wizard Ready to Join an Elite US-Based Team? POSITION: Customer Care Representative Location: 100% Remote Shift: US Eastern Standard Time (EST) Business Hours Company: Property Revolution | Howe Patio and Windows THE HOOK: Do you have a voice that earns trust in seconds and a brain that organizes data with the speed of a wizard? Are you a high-energy communicator who is tired of "gig" work and ready for a stable, long-term career with a premier US remodeling firm? If you’re a master of empathy and a ninja of detail, we want to talk to you. WHO WE ARE Property Revolution is a high-performance, values-driven home improvement firm based in Michigan, USA. We are a stable, growing organization that believes in Meaningful Work, Ownership, and Excellence. We don’t just "answer phones"—we curate the entire first impression for our homeowners. We are looking for the best remote talent in the world to help us lead our industry. THE OPPORTUNITY We are looking for two levels of talent to join our "Front-Line" team. The Systems Wizard (Senior CCR) - The Mission: Guard our data, lead the team, and master the "impossible" customer situations. - The Goal: Ensure 100% departmental accuracy, provide high-level reporting, and mentor our Junior Ninjas to success. YOUR CORE SKILLS - Conversion Mastery: You don't just "take messages"—you win people over. You are a master of curiosity-based questioning, ensuring our Project Consultants meet with the right people at the right time. - Data Wizardry: You find "empty fields" in a CRM offensive. You navigate JobNimbus, GoHighLevel, and Calendly like a pro, ensuring our reporting is always pristine. - Communication Ninja: You can turn a frustrated caller into a loyal fan with your poise and professional authority. You follow the customer support SOPs to the letter to protect our 5-star reputation. - English Mastery: Superior written and verbal US English is mandatory. You must be able to connect naturally and authentically with US homeowners. THE "REVOLUTION" STANDARDS - 65% Conversion: We measure success by how many leads become appointments. - 4.8/5.0 CSAT: We are a 5-star brand. Your phone presence must prove it. - The 60-Minute Rule: You are a ninja of speed, responding to every inquiry within 60 minutes. - Clean Data Only: You are the master of your CRM. If the info isn't there, it didn't happen. WHY JOIN THE REVOLUTION? - Total Stability: We are a growing US company with deep roots. We offer long-term careers, not short-term gigs. - A Culture of Growth: When possible we promote from within. Junior CCRs who master their seat have a clear path to Senior roles. - Professional Respect: You aren't just an "assistant." You are a vital part of our revenue engine and the face of our brand. - System-Driven Success: We provide the training, the scripts, and the SOPs. We set you up to win from day one.
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