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What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.A word from the team: You’ll be solving challenges for high-potential clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.Are you passionate about account management and eager to dive deep into analyzing customer needs, behaviors and potential? We have an exciting opportunity for you! As a Portfolio Account Manager at Decodo, you will be the first fully dedicated key point of commercial contact for our clients, handling operational and commercial queries. You will also play a pivotal role in identifying business growth opportunities, building long-standing relationships with B2B clients and collaborating with cross-functional teams to drive customer satisfaction and success.Your day-to-day:Engage in daily communication with a wide array of clients to ensure maximization of their business value.Identify and utilize upsell and cross-sell opportunities within a designated customer portfolio.Actively manage customer renewals, red accounts and billing processes.Collaborate closely with the Customer Support team to address and resolve technical issues, ensuring timely follow-ups with customers.Track, monitor and report operational revenue metrics. Collaborate with various internal teams to ensure seamless communication on customer-related issues and concerns.Support the team by collecting, analyzing and interpreting data to monitor and drive revenue & customer satisfaction growth metrics.Your skills & experience:At least 2 years of experience in customer engagement (i.e. Sales or Customer Service) with a demonstrated ability to deliver positive results for clients.Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships.Ability to identify account expansion opportunities.Bbeing a customer advocate - strong internal communication.Excellence in written and verbal English.Objection handling and proactive mindset.Proficient in MS Office Suite.Nice to have:Experience with Salesforce, Jira, PowerBI, MixMax systems.Experience with billing procedures.Experience with data analytics.Salary:Gross salary: 1990 - 3000 EUR/month. Keep in mind that we are open to discussing a different salary based on your skills and experience.To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.Up for the challenge? Let’s talk!
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