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Requirements and responsibilities
About EmpassionEmpassion is one of the most impactful and exciting start ups in health care. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.Empassion is a hybrid remote/in-person company, with headquarters in NYC. We prioritize asynchronous work and communication but are quick to get on a call or Zoom.Role OverviewWe are hiring a care coordinator to work directly with patients, providers, and families in our palliative care program, Day-to-day, you will work with patients to enroll them in our program, connect them with their providers, ensure they are receiving top-quality care, and act as a trusted resource for them and their families. We are looking for someone with an empathetic ear and strong multitasking skills to help our patients get the care they need and deliver on our mission of getting them more good days.Care coordinators will join our Central Operations team, which consists of like-minded care coordinators and is managed by a leader with deep healthcare contact center and care coordination experience. Empassion will provide in-depth training and resources to ensure that you will be successful in this role. This position is fully remote, but our team communicates regularly on Zoom and Slack.What success looks like:Help patients understand the value of palliative careEnroll patients in the program and connect them to palliative care providersAnswer questions that patients, caregivers, and providers have about palliative care or the program more broadlyDocument patient encounters and triage any patient needs to their care teamFollow up with patients to ensure they are receiving high-quality care from Empassion’s network of providersCollaborate on process improvementWhat you will bring:Minimum 2+ years of relevant work experience in a customer service call center or healthcareBasic understanding of healthcareCaring and compassionate, social work or other people-centered background preferredEnthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregiversPassionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patientsEmpathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skillsComfortable working with technology and in a dynamic, startup environmentBilingual in Spanish and English a plus but not requiredSecure Wi-Fi connectivity
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