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PaceMate™ Strategic Account Executive (full-time, remote)Location: (remote)USAWe are currently looking to fill positions with candidates that reside in the state FL or GA OnlyWe are currently seeking a Strategic Account Executive is responsible for owning the strategic, executive-level, and commercial partnership with high-value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long-term account growth, retention, and expansion.The Strategic Account Executive operates above day-to-day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross-functionally to resolve high-impact issues and driving growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity Theft Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.ESSENTIAL FUNCTIONS & RESPONSIBILITIESServe as the strategic and executive point of contact for accounts in assigned geographyBuild and maintain trusted relationships with executive, clinical, and operational leadershipCollaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomesGain a deep understanding of customer clinical strategy, operational priorities, and business objectivesTranslate operational performance into executive-level insights and ROILead and present Quarterly and Annual Business ReviewsIdentify, position, and close upsell and expansion opportunitiesServe as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomesServe as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationshipsCollaborate with Sales, marketing, product development and customer success teams to ensure business progressGain a deep understanding of the client’s clinical & business strategy, clinical workflows and needsDevelop tactics that will deliver the most appropriate products or servicesUse of communication skills to present to and influence key stakeholders in the sales processProvides clients with product information, demonstrations, analytics, etc.Create key opinion leaders / reference sites within each current Key Account customer & regionResponsible for both maintaining and growing business in contracted groupsManage expenses within budgetRe-Sign current customers on longer term agreements and contract renewalsActive involvement in weekly and quarterly sales planning processKEY RESPONSIBIILITIESOverall Account OwnershipOwn the strategic health, retention, and growth of assigned enterprise accountsMaintain multi-year account plans aligned to customer goals and PaceMate strategyExecutive EngagementLead Quarterly and Annual Business ReviewsAlign PaceMate solutions to executive priorities and enterprise initiativesDrive Enterprise-wide standardizationBusiness DevelopmentDrive expansion through additional clinics, service lines, or offeringsSupport pricing changes and contract renewalsIdentify and develop add-on services opportunitiesEscalation & Risk ManagementLead escalations when operational issues rise to executive or strategic impactPartner with internal teams to drive resolution and recovery plansRelationship DevelopmentPhysician relationshipsKOL identification and developmentReference site / references nurturingOnboarding ResponsibilitiesServe as Executive SponsorAttend Onboardings & Workflow Design MeetingsSet the ongoing business development expectationsQUALIFICATIONS: Core Competencies, Skills and Experience Requirements3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS3-5 Years of team management in healthcareProven experience owning post-sale revenue, renewals, and expansionStrong executive presence with the ability to engage physicians, administrators, and senior leadersExperience working with hospital systems, IDNs, or large multi-site healthcare organizationsExcellent communication and interpersonal skillsComputer literate with Excel, Word, Adobe, PowerPointSales Management experienceCRM/Cardiology Account Management Experience Required; EP experience strongly preferredEDUCATION, TRAINING, AND EXPERIENCE:BA/BS or Equivalent 4-year Technical DegreeREQUIRED EQUIPMENTMust have access to stable, reliable internet access.PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.You must reside within the geography of the territory.You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities.You must only work from within the contiguous Unites States.If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.Foreign Transport of Sensitive Information - Whenever Confidential information is carried by a Pace Mate worker into a foreign country, the information is either stored in some inaccessible form, such as an encrypted external storage media, or remain in the worker's possession at all times.PaceMate's workers shall not take Secret Pace Mate information into another country unless the permission has been obtained from Physical Security management.REPORTING RELATIONSHIPSSupervised by: VP of Strategic Account ManagementSupervises: NoneTarget Compensation Range: Target compensation range of up to $205,000 OTE annually depending on education, experience and certifications.COMPANY DESCRIPTIONPaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE® . As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®Equal Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.
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