IT Desktop Support Specialist at BCIC Swiss GmbH | Torre
IT Desktop Support Specialist
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BCIC Swiss GmbH

IT Desktop Support Specialist

BCIC Swiss GmbH
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Emma
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Freelance
A project
Compensation
EUR150 - 160/day
~USD167 - 179/day
Non-negotiable
location_on
Bockenheimer Landstraße 55, Frankfurt am Main, Germany
Posted 5 months ago

Responsibilities and deliverables

Key Responsibilities: - Provide onsite desktop and end-user support. - Handle laptop/desktop setup, imaging, and deployment. - Troubleshoot Windows OS, application, and user profile issues. - Manage Active Directory tasks (user accounts, password resets, permissions). - Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.). - Diagnose and resolve LAN / Wi-Fi / VPN connectivity issues. - Install, configure, and maintain desktops, laptops, and mobile devices. - Support meeting room AV equipment and video conferencing tools. - Maintain hardware inventory and asset tracking. - Perform break-fix support and coordinate hardware replacements. - Ensure accurate documentation and timely ticket updates (SLA compliance). - Assist with IT rollouts, migrations, and project-based tasks. Requirements: - Currently residing in Germany with a valid work permit. - Fluency in English and German (C1 level /European C1/ Native resource). - 3–5 years of proven experience in IT support or desktop support roles. - Strong knowledge of Windows OS, Microsoft 365, and basic networking. - Experience with Active Directory and IT ticketing tools. - Excellent communication and customer-service skills. - Ability to work independently and collaboratively within a team.
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