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ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm.No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results.Why ClearStar Needs You:The BPO Manager plays a critical role in overseeing ClearStar’s global vendor relationships and outsourced operations. This role ensures third-party partners deliver against performance, quality, and compliance expectations while supporting a scalable, cost-effective operating model. You will drive vendor accountability, strengthen governance, and provide visibility into performance across offshore and nearshore operations.What You'll Do:Lead management of global BPO vendors across offshore and nearshore operationsEstablish and enforce SLA frameworks, performance metrics, and governance standardsMonitor vendor performance, analyze trends, and drive corrective action plans as neededEnsure vendor operations comply with FCRA and data handling requirementsBuild and maintain structured reporting on vendor performance, cost, and qualityPartner with Operations, Compliance, and Finance to align vendor strategy and executionLead recurring business reviews and performance discussions with external partnersSupport onboarding of new BPO processes, including documentation, training, and pilot oversightIdentify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operationsDrive consistency in vendor management practices and documentationWhat You'll Need:3–5+ years of experience managing BPO vendors or outsourced operationsProven experience overseeing offshore or nearshore vendor performanceStrong knowledge of SLA frameworks, vendor governance, and performance managementExperience using data and reporting to drive vendor accountability and decision-makingStrong communication and negotiation skillsAbility to influence cross-functional stakeholders without direct authorityExperience managing multiple priorities and workstreamsFamiliarity with FCRA or regulated data environments preferredExperience working with Philippines, LATAM, or Eastern European vendors preferredProject management experience preferredA dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.Who You Are:You are structured, detail-oriented, and comfortable holding partners accountable to clear standards. You balance relationship management with performance discipline and rely on data to drive decisions. You communicate clearly, operate with strong judgment, and are focused on building scalable, compliant, and high-performing vendor partnerships.Compensation & BenefitsExciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth.This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.The position is eligible for the Searching for Stars Employee Referral Program.
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