Five Sigma is seeking a hands-on Onboarding Specialist to support customer onboarding on our claims platform (CMS + AI). Working closely with the Head of Delivery Australia, this role leads the execution of complex customer onboardings, with a strong focus on claims workflows, GI / P&C domain requirements, platform configuration, and data readiness.This is a delivery-focused role that acts as the claims and onboarding subject matter expert, bridging customers, Product, Engineering, and Delivery to ensure customer requirements are translated into high-quality, scalable solutions.Key ResponsibilitiesOnboarding & Claims ImplementationLead hands-on execution of customer onboarding activities from discovery through go-live and hypercareAct as the claims SME during onboarding, guiding decisions on workflows, roles, rules, and configurationConfigure claims workflows, rules, roles, and platform settings aligned to customer operating modelsSupport end-to-end implementation, including UAT and post-go-live stabilisationIntegrations & DataPartner closely with the Integration Specialist on integration design and deliveryTranslate claims workflows and business requirements into clear integration and data mapping inputsDefine data mappings and transformation rules for migrations from a claims perspectiveSupport data validation, reconciliation, and UAT cycles to ensure business outcomes are metRequirements & Functional DesignRun detailed discovery sessions focused on claims operations and GI / P&C requirementsDocument functional requirements, workflows, and acceptance criteriaIdentify gaps between customer claims processes and platform capabilitiesSupport change requests where scope adjustments are requiredTranslate business requirements into functional designs, specifications, user stories, and acceptance criteriaCross-functional CollaborationPartner with the Head of Delivery Australia on planning, sequencing, and delivery risk managementCollaborate with Professional Services and PRND (Product, Research & Development) teams during onboardingSupport testing, defect triage, and issue resolutionContribute to onboarding standards, templates, and playbooksSupport QA activities by validating functional outcomes during UAT and post-go-liveWhat you’ll bring5+ years’ experience in onboarding, implementation, business analysis, or claims systems rolesStrong domain expertise in General Insurance (GI) / Property & Casualty (P&C) claimsDeep understanding of claims workflows, data structures, and operating modelsExperience working with SaaS platforms and cloud-based systemsWorking knowledge of APIs, integrations, and data flows (ability to partner effectively with technical specialists)Experience supporting data migration and UAT from a business perspectiveStrong documentation and stakeholder communication skillsWhy this role would suit youYou enjoy being close to the work and acting as the claims authority during onboardingYou like partnering with technical specialists rather than owning low-level integration buildYou’re comfortable translating complex claims needs into practical system solutionsYou enjoy working in global, distributed teams and async environmentsYou value clear ownership, accountability, and delivery outcomesYou want to deepen your expertise in modern claims platforms, data, and AI-enabled insuranceWhy join Five SigmaYou’ll be joining Five Sigma at a pivotal stage of growth, working on a modern, data-driven claims platform that is reshaping how insurers manage complex GI / P&C claims.This role offers the opportunity to:Work hands-on with a sophisticated SaaS claims platform in real-world insurance environmentsPlay a critical role in customer onboarding and early value delivery, where quality and execution truly matterCollaborate with a globally distributed team across Product, Professional Services, Support, and DeliveryInfluence how onboarding and implementation practices evolve as the business scalesBuild deep domain expertise across claims workflows, integrations, and data-driven processesOperate in a mature, async-first delivery environment that values clarity, ownership, and outcomes over ceremony
