Provider Service Representative at ARMStrong Insurance Services

About the roleARMStrong Insurance Services is seeking a Provider Service Representative as we continue to grow our team. The Provider Service Representative plays a critical role in the health insurance overpayment recovery process.Job ResponsibilitiesMaintain and follow up on assigned provider accounts daily.Initiate and receive calls to/from healthcare providers to discuss overpayment balances.Update account statuses, enter notes, and manage inquiries in the CollectOne system.Prepare and send overpayment notifications and invoices via fax, email, or FedEx.Respond to provider emails and voicemails throughout the day.Handle verbal and written provider disputes or refund information requests.Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).Job RequirementsHigh school diploma or equivalent required; college coursework preferred.Strong verbal communication skills and phone presence.Attention to detail and proficiency in note-taking and database entry.Prior experience in medical billing, insurance, or collections is a plus.Basic understanding of healthcare and insurance overpayments preferred.Must maintain professional demeanor and confidentiality at all times.Compensation and BenefitsSalary is $15-$18 per hour (DOE).Benefit package with health, dental, vision, life, and disability coverage options.401(k) retirement plan option with company matching.Generous paid time off policy - start with 18 days per year.Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice.ARMStrong Insurance Services is an Equal Opportunity Employer.

Provider Service Representative

Emma

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About ARMStrong Insurance Services:

armstronginsuranceservices.com/

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