Solutions Engineer (US Remote) at First Advantage

About the roleAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. The Solutions Engineer supports the Sales team with product solution design and process flow development. You will work with cross-functional teams (Product, Technology, and Customer Support) to ensure smooth client onboarding and fast delivery. You will lead the discovery and solutioning for new customer implementations and support post-live efforts, and client retention through account reviews and new solution design.While the role is 100% remote, there will be up to 50% travel for client needs. Individual must be located in the United States.ResponsibilitiesBe a subject matter expert across First Advantage platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions.Partner with Sales for RFP strategy, thorough analysis, and process flows of the customer’s current and desired program.Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our customers.Create an initial project plan and establish timelines; lead scoping, documentation, and interpreting of client implementation requirements, providing intuitive, actionable guidance so customers can execute alongside you.Champion successful customer outcomes and innovate ways to improve customer implementation processes.Work effectively with Sales Representative, Solutions Analyst, and Implementation Project Manager to expedite the Company’s time to revenue and drive corporate performance.Hold internal teams and clients accountable for project deliverables and timelines to continuously drive a successful project go-live.Support customer retention initiatives, including (but not limited to) account reviews, account reconfiguration, and new product/service positioning and design.What you'll need to be successfulRequires 3-5 years of consultative sales experience and project-management/program-implementation experience supporting enterprise-level deals, ideally within HCM or background services industry.Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise-level B2B SaaS solutions.Expertise in optimizing client integrations and achieving high levels of client satisfaction.Superior motivational capabilities and people skills that inspire clients and drive collaboration across multiple layers of an organization.Excellent client-facing, presentation, and communication skills that deliver clear messages and create positive and impactful experiences for clients.Analytical and problem-solving skills, with the ability to troubleshoot issues.Works well under pressure; not risk averse and comfortable taking on challenges.Excellent skill with PowerPoint, Excel, Visio, Project, and Word.Why First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation. We are looking for experts excited to work with advanced technologies and provide best-in-class user experience, drive development and deployment of scalable solutions, and smoothly guide agile teams and clients through meaningful changes.Additional benefits offered to eligible people include:Ability to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans.401k with an employer match, and an Employee Stock Purchase Plan (ESPP).Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.Access to tech and growth opportunities, and leaders who want you to succeed.CompensationThe salary range for this position is approximately $95-140K base annually. This range reflects a good faith estimate to pay fairly, and offers are tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors relevant during the interview process.

Solutions Engineer (US Remote)

Emma

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About First Advantage:

www.fadv.com/

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