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Responsibilities
Train AI systems using your customer support expertise. No AI experience needed.Key responsibilities:Review and analyze customer support email communicationsEvaluate clarity, tone, accuracy, and effectiveness of responsesIdentify failure modes and areas for improvement in automated supportProvide actionable feedback to enhance customer experienceDocument findings and contribute to best practicesYou have:Background in customer support or customer experience with strong written communicationExceptional English (written/verbal) with attention to detailExperience performing quality evaluations or audits of support contentAnalytical mindset to assess tone, intent, and accuracyStrong organizational and documentation skillsComfort working independently in a remote environmentPreferred:Experience evaluating AI-powered support systems, QA methodologies in customer support, process improvement or customer service training background.
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