For companies:
For professionals:
For everyone:
Responsibilities
Who We AreImprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.The TeamThe Solutions Engineering team at Imprint is responsible for delivering seamless, high-quality partner implementations from scoping through go-live and beyond. We work directly with brand partners and cross-functionally with product, engineering, and go-to-market teams to ensure every integration meets Imprint's quality standards and sets our partners up for long-term success. The team is led by our Head of Solutions Engineering and includes four Lead Solutions Engineers who own the technical execution of partner programs.What You'll DoAs the Senior Delivery Manager on the Solutions Engineering team, you will own the end-to-end delivery of partner implementations, ensuring our brand partners have a seamless experience throughout the delivery lifecycle. You will manage multiple concurrent implementation workstreams, coordinate across internal teams and external partners, and own the technical relationships with our partners.Key ResponsibilitiesPartner Expansion and DeliveryLead the delivery of new features, capabilities, and product expansions for existing partner programsTranslate partner and business goals into clear project plans, milestones, dependencies, and success criteriaManage multiple concurrent initiatives from initial scoping through testing, launch, and post-launch stabilizationBuild and maintain delivery timelines and status reporting to keep stakeholders aligned on progress and prioritiesStakeholder Management:Serve as the primary delivery point of contact for partner stakeholders and internal teams, aligning product, engineering, compliance, and go-to-market functions to hit delivery milestones on time and at qualityBuild trusted relationships with partner teams and internal leadership to influence decisions and drive accountabilityTechnical Coordination:Work closely with Lead Solutions Engineers to define integration scope, troubleshoot technical issues in real time, and guide partners through APIs, payment processing flows, and operational dependenciesDevelop a working understanding of partner systems, e-commerce platforms, and the payments ecosystem to provide actionable feedback on integration frameworksProcess and Tooling:Build and refine delivery processes, frameworks, and reporting to increase visibility, reduce cycle time, and improve the consistency of partner implementationsLeverage AI tools and technologies to drive efficiency across the delivery lifecycle and champion their adoption across the teamCross-Functional Collaboration:Partner with product and engineering teams to drive delivery priorities, surface partner feedback, and ensure integration solutions are scalable and aligned with Imprint's platform roadmapRisk and Escalation Management:Proactively identify delivery risks, develop mitigation plans, and escalate issues with clear context and recommended solutionsYour First 90 DaysWithin your first 90 days, you will be fully embedded in the Solutions Engineering team and independently owning a portfolio of partner implementations end to end. You will have built strong working relationships with Lead Solutions Engineers, product, engineering, and go-to-market stakeholders. You will be driving delivery cadences, stakeholder communication, and milestone tracking across your programs, and contributing to delivery playbooks and process improvements that raise the bar for how we implement.What We Look For7+ years of experience in technical delivery management, program management, or complex integration delivery, with meaningful time spent in payments, fintech, or financial servicesProven ability to manage multiple concurrent, multi-stakeholder implementation projects with a structured and analytical approachStrong understanding of payments infrastructure including payment processing, card networks, ACH, and related systemsExperience working directly with external partners or clients during technical implementations, with the ability to navigate both technical discussions with engineering teams and commercial conversations with partner stakeholdersFamiliarity with APIs, system integrations, and e-commerce platformsExcellent written and verbal communication skills across technical and non-technical audiences, with the ability to present clearly to executive stakeholdersHigh level of ownership with the ability to proactively drive priorities, unblock teams, and push programs to completionCuriosity about AI tools and a willingness to explore how emerging technologies can enhance delivery speed and qualityExperience in co-branded credit card programs or card issuing/processing is a plusCollaborative mindset with a problem-solving approach and strong attention to detailPerks & BenefitsCompetitive compensation and equity packagesLeading configured work computers of your choiceFlexible paid time offFully covered, high-quality healthcare, including fully covered dependent coverageAdditional health coverage includes access to One Medical and the option to enroll in an FSA20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parentsAccess to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivityImprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.
Closes in:
0
days
0
hours
0
min
0
sec
tune NOT FOR YOU? IMPROVE YOUR RESULTS