Membership Experience Associate at Parsley Health | Torre
Membership Experience Associate
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Parsley Health

Membership Experience Associate

Parsley Health
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD12 - 16/hour
Non-negotiable
location_on
Remote (anywhere)
Posted almost 6 years ago

Responsibilities

• Personally engage with members via phone calls and email messaging throughout their Parsley journey, addressing questions or concerns about their membership experience, and proactively supporting retention and renewal • Improve member satisfaction through thoughtful and solutions-driven interactions that enhance members’ engagement with Parsley and reaching their desired health goals • Engage with members about sensitive issues in order to effectively de-escalate situations and find mutually-beneficial solutions • Conduct cancellation calls with current members to gain insights into the drivers of churn and complete memberships on a positive note • Serve as the “voice” of the member, regularly interacting with internal teams to inform business decisions and shape new product offerings • Identify opportunities and support projects to drive operational efficiencies and improvements in partnership with cross-functional teams • Effectively use software tools like our CRM and messaging platform to engage with members and keep their profiles current • Monitor key performance metrics to understand trends of member satisfaction and retention, and mitigate early termination
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