Retention Manager - Mongolian Speaker at Serveline IT | Torre
Retention Manager - Mongolian Speaker
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Serveline IT

Retention Manager - Mongolian Speaker

Serveline IT
Posted by
Magda Abdel Malak
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Full-time

Legal agreement: To be defined

Compensation
AMD250k - 300k/month
~USD692 - 830/month
Negotiable
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Remote (for Mongolia residents)
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Visa sponsorship: No
Posted 2 months ago

Responsibilities

About the Role: - We are looking for a Mongolian-speaking Retention Manager to join our team. - The successful candidate will be responsible for maintaining strong relationships with agents through daily communication, providing support, and ensuring a high level of engagement. - The ideal candidate is a confident communicator with excellent interpersonal skills, a professional attitude, and a basic understanding of the iGaming industry. Key Responsibilities: - Conduct daily calls with assigned agents. - Build and maintain strong, long-term relationships with agents. - Communicate clearly, professionally, and in a friendly manner. - Explain company processes, updates, and promotions effectively. - Follow up with agents and provide ongoing support. - Monitor agent activity and performance. - Maintain accurate records using Google Sheets and internal systems. - Perform basic internet research when required. - Work closely with management to achieve retention and performance goals. Requirements: - Fluent Mongolian (Required). - Good English communication skills (Required). - Basic computer skills. - Google Sheets. - Internet research. - Ability to quickly learn new tools and systems. - Excellent communication and interpersonal skills. - Friendly, professional, and customer-focused attitude. - Strong relationship-building abilities. - Good organizational and time-management skills. - Ability to work independently in a remote environment. - Basic understanding or knowledge of the iGaming industry is preferred. Salary: - Base Salary: 250,000 – 300,000 AMD (depending on experience). - No bonus during the probation period. - KPI-based performance bonus is available after successful completion of probation. - Bonus is based on the successful performance and results of the assigned agents. Benefits: - Gym membership. - Sports benefits. - Career growth opportunities. - International and supportive work environment. Work Schedule: - Full-time. - Fixed working schedule. - Remote (Candidates must reside in Mongolia).
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