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Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.A growing business consulting firm specializing in business funding and credit-related services is seeking a part-time Credit Processing & Client Operations Virtual Assistant to support recurring client-processing workflows.The immediate focus is credit-related processing, including dispute packet preparation, bureau follow-up calls, reviewing client account updates, documenting activity, and maintaining organized client records.The client has approximately 100 active and inactive client accounts, detailed SOPs within Notion, historical communication in Slack, and existing training materials. She is looking for someone who already understands the fundamentals of loan processing and can become increasingly independent after learning the company's specific workflows.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Credit Processing SupportAssist with preparing dispute packets using established client proceduresReview client credit information and supporting documentationLog into approved client/bureau platforms to review available updatesTrack dispute cycles, follow-up dates, and outstanding actionsDocument completed work and account updates accuratelyFollow established SOPs for recurring credit-processing activitiesBureau & Client Follow-UpConduct bureau-related calls using approved processes and scriptsGather and document relevant information from callsMaintain clear notes and updates within client recordsEscalate unusual issues or questions to the client when necessarySupport routine client follow-up related to required documentation or account progressAdministrative & Operations SupportMaintain accurate client information within GoHighLevelUse Slack for internal communication and status updatesFollow and maintain SOPs within NotionOrganize documentation and ensure assigned client tasks are completed on scheduleAssist with additional administrative and executive-support responsibilities as the role developsEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Loan processing, mortgage processing, financial documentation, or similar processing experience is strongly preferredExecutive assistant or business support experience strongly preferredPrevious credit repair, credit education, dispute-processing, or related experience strongly preferred (these candidates should take priority over loan processing or mortgage applicants)GoHighLevel experience strongly preferredSlack and Notion experience strongly preferredStrong written and verbal English communication requiredStrong attention to detail and documentation accuracy requiredIDEAL CANDIDATE PROFILEPrevious hands-on loan processing or credit repair or mortgage support experienceExtremely detail-oriented with strong documentation habitsClear and professional communicatorComfortable conducting bureau-related phone callsOrganized and capable of managing multiple client filesAble to follow detailed SOPs while becoming increasingly independentComfortable asking appropriate questions during training and applying feedback consistentlyAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIREDGoHighLevelSlackNotionCredit / Bureau PlatformsMicrosoft Office / Google WorkspaceWork ScheduleContracted Hours per Week: 20 Hours (hours will increase based on performance)Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)Daily Working Time: 9:00 AM – 2:00 PM CST (1-hour lunch from 12:00 PM – 1:00 PM)Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior LevelContracted Hours per Week: 20 hours/week (hours will increase based on performance)Daily Working Time: 9:00 AM – 2:00 PM CST (1-hour lunch from 12:00 PM – 1:00 PM)Scheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (native or near-native English Required)REGION PREFERENCES: AnyWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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