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18 days ago
Requirements and responsibilities
Are you a customer-first thinker with deep experience in portfolio accounting and reconciliation workflows? Do you thrive in implementation roles where you get to solve complex back-office challenges across the investment lifecycle? Are you excited to contribute to an innovative FinTech company transforming an industry from the ground up? If so, we invite you to be a part of our innovative team.As a Senior Back Office Consultant at Ridgeline, you will lead end-to-end functional implementations of our enterprise cloud software for investment management customers. You’ll act as a strategic partner to clients—designing, configuring, and deploying workflows that span the full investment lifecycle, with a focus on back office transformation. Your consultative mindset, technical curiosity, and collaborative approach will be critical to driving successful customer go-lives and delivering lasting value. You will use cutting-edge technologies—including AI tools like ChatGPT—to improve implementation efficiency, enhance customer engagement, and accelerate adoption.You must be work authorized in the United States without the need for employer sponsorship.The impact you have:Engage customer stakeholders to design and deploy strategic workflows across the investment management lifecycleConfigure, test, and optimize the Ridgeline platform, including data migration, reconciliation, market data, custom reports, and portfolio accountingDevelop and apply deep product and industry expertise to ensure customers realize full value from Ridgeline’s softwareCollaborate with integration consultants to align system integrations with business needsPartner with Product and Engineering teams to identify bugs, suggest features, and translate enhancement requests into actionable product feedbackCreate scalable tools and templates for repeatable, cost-effective customer implementationsTake ownership of customer problems, think creatively, and drive toward resolutionContribute to a learning-oriented, transparent team culture by sharing insights and teaching peersEvangelize Ridgeline’s value proposition to external stakeholdersProvide mentorship to junior team members as the organization scalesTravel domestically up to 20%What we look for:Bachelor’s degree in Business, Finance, Accounting, IT, or a related field4+ years of investment management software implementation experience in a customer-facing roleDeep knowledge of portfolio accounting, reconciliation, and investment reporting workflowsUnderstanding of asset classes such as equities, fixed income, derivatives, and FXExperience with customer training, escalations, and solution deliveryProven ability to manage multiple priorities independentlyStrong communication and stakeholder management skillsCuriosity and drive to learn new technologies quicklyHigh proficiency in Excel and familiarity with Google WorkspaceSerious interest in having fun at workBonus:Experience leading enterprise SaaS implementationsFamiliarity with Agile principles and SDLCExposure to tools like Slack, JIRA, Confluence, and KantataKnowledge of APIs, AWS, and serverless technologiesCFA designationAbout RidgelineRidgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.Compensation and Benefits The typical starting salary range for this role is: $104,000 - $130,000 OTE.Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.