Who are Tyk, and what do we do?The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.Our MissionTyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.Total flexibility, default remote, radical responsibilityWe offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. The role:As an Account Manager at Tyk, you own and develop long-term relationships with our customers.Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI-powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale.In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time.Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward.You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.RequirementsWhat we’re looking forExperience owning customer relationships in a B2B SaaS or enterprise technology environmentA track record of managing commercial customer relationships, including renewals and account growthExperience working with technical products or engineering-led organisationsAbility to build relationships across both technical and business stakeholdersConfidence leading commercial conversations and navigating complex customer environmentsStrong organisation, communication, and follow-throughExperience collaborating with cross-functional teams to deliver successful customer outcomesAbout youYou enjoy working with technically sophisticated products and customersYou build trusted relationships across complex organisationsYou’re comfortable owning commercial outcomes and guiding long-term partnershipsYou’re proactive, organised, and able to navigate ambiguityYou enjoy connecting people and expertise to solve meaningful problems for customersBenefitsHere’s why you should join us:Everyone has unlimited paid holidays. We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.Employee share schemeGenerous maternity and paternity leaveVolunteering DaysCompany retreatsEmployee Wellbeing platformWe all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? - to make what we do even better!Our values tell the story of Tyk - here’s how:It’s ok to screw up! The only stupid idea, is the untested one! Trust starts with you - make it count! Assume best intent! Make things better! What’s it like to work here?! check it out: https://tyk.io/worklife/
3 months ago