Senior Customer Onboarding Manager

Postscript

Emma

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Full-time

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Remote (anywhere)

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about 1 month ago

We're hiring a Senior Customer Onboarding Manager on my remote team at Postscript! 🎉Having spent my career in the e-commerce and Shopify ecosystem working directly with brands, I know how magical it is when a brand goes from just signing up to seeing real revenue roll in. If you love driving that exact "aha" moment, this one's for you!In this role, you'll guide our largest brands through their first 50 days on Postscript: coaching them on list growth, automations, and cross-channel strategy, ensuring they see real revenue impact fast. You'll also mentor junior teammates and help shape how we build the onboarding experience itself.What we're looking for:5+ years in a customer-facing role (SaaS/martech a big plus)Experience managing multiple priorities with enterprise customersA coach at heart who's mentored othersComfort with lifecycle/retention marketingWe're backed by Greylock and Y Combinator and trusted by 20,000+ Shopify brands.

User since: Jul 2026

About Postscript:

The only SMS Revenue Platform for ecommerce stores. Helping Shopify brands make SMS their #1 revenue channel.

mission:

SMS marketing platform for ecommerce companies. Helping Shopify stores drive 30x ROI with text message marketing.

Job benefits for full-time members:

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