Senior Customer Onboarding Manager at Postscript | Torre
Senior Customer Onboarding Manager
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Postscript

Senior Customer Onboarding Manager

Postscript
Emma
Emma
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Full-time

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Posted 1 day ago

Requirements and responsibilities

We're hiring a Senior Customer Onboarding Manager on my remote team at Postscript! 🎉Having spent my career in the e-commerce and Shopify ecosystem working directly with brands, I know how magical it is when a brand goes from just signing up to seeing real revenue roll in. If you love driving that exact "aha" moment, this one's for you!In this role, you'll guide our largest brands through their first 50 days on Postscript: coaching them on list growth, automations, and cross-channel strategy, ensuring they see real revenue impact fast. You'll also mentor junior teammates and help shape how we build the onboarding experience itself.What we're looking for:5+ years in a customer-facing role (SaaS/martech a big plus)Experience managing multiple priorities with enterprise customersA coach at heart who's mentored othersComfort with lifecycle/retention marketingWe're backed by Greylock and Y Combinator and trusted by 20,000+ Shopify brands.
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