A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey.The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life. Care is high-touch and continuous, with every patient supported across the full arc of their treatment.Day-to-day, the Care Plan Specialist conducts patient intake, transcribes physician diagnoses and treatment plans, builds and maintains personalized care plans, runs post-appointment follow-ups, and coordinates insurance, prior authorizations, and billing inquiries. Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient.Must-Have2–3 years of experience in patient navigation, healthcare coordination, or medical records managementWorking knowledge of medical terminology, diagnoses, and treatment plan documentationMedical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plansExperience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulationsExperience handling insurance documentation, prior authorizations, and billing/claims inquiriesProficiency with Google Workspace (Docs, Sheets, Drive), Slack, and ZoomC1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teamsNice-to-HavePharmacy background or familiarity with medication managementHands-on experience with EMR/EHR systemsExperience collecting and analyzing patient feedback to improve the care experienceFamiliarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or AirtableBenefitsCompetitive Salary: Based on experience and skillsRemote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry expertsLearning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwideOur Recruitment Process Application Screening Skills Assessment Topgrading Interview Client Interview Job Offer Client OnboardingIf you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
about 1 month ago