About GreenSlateFounded over 20 years ago, GreenSlate is a well-known and trusted name in the entertainment industry. GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We support the world's largest streaming services, networks, creative production companies, and independent storytellers. Our innovative all-in-one cloud-based platform is evolving the entertainment industry’s back-office, and our clients benefit from greater efficiencies, better access to data, and cost savings. Even better, they also minimize their impact on the environment.Explore the productions we partner with:
gslate.com/client-projectsGreenSlate is one of the fastest-growing privately held companies in the U.S. and has been named twice to the Inc. 5000 list of the fastest growing companies in America. We continue to add positions globally and invest to meet the demand for our services.Life at GreenSlateWe provide a collaborative team environment that provides the opportunity to have a direct impact with huge potential for career growth. Our culture, rooted in our collective pride to always make things right for our clients and recognition of each other's accomplishments, regularly celebrates individuals’ achievements - through company-wide communications, a dedicated recognition channel, and an annual teamwork and leadership recognition award. Regularly scheduled educational opportunities as well as social committee and wellness program events give employees the opportunity to learn, connect, and maintain their well-being. GreenSlate's culture earned the company a spot on Inc.'s exclusive Best Workplaces list in 2023.JOB BRIEFAs an Implementation Specialist at GreenSlate, you will be the first point of contact for clients onboarding to our production finance platform. You’ll complete project setups, respond to incoming calls and emails, coordinate check-printing supplies, and ensure every client has the information and tools they need to hit the ground running. You will work closely with the Implementation team, using Asana to track each client’s journey, escalate issues as needed, and support clients through the full onboarding process with a friendly, positive, and knowledgeable approach. Your work directly shapes the first impression GreenSlate makes on every new production client. This role is remote within the United States.WHO WE AREGreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.WHAT WE EXPECT FROM YOUAnalyze client questions and concerns, escalating problems to appropriate teams/departments, and handling problems to the satisfaction of the clientProvide client support services by answering calls and emails in a timely and accurate mannerSupport the team with the collection of the required client information needed for each project set-upCoordinate the delivery of check printing supplies to productionInput new projects in the payroll system and handle work location requestsComplete basic/default software project setups and modifications as required by the clientMaintain Payroll Forms document repository and update payroll forms as requiredUtilize the project management tool, Asana, to track the client’s journeyTransfer/escalate issues to other team members as requiredAssist with answering basic software questions to assist users with navigating the softwareWHO YOU AREBachelor's degreeCustomer Service: 2+ yearsSoftware implementation/Project Onboarding: 1+ yearsThe ability to deal with high volumes and work under pressureThe ability to hold oneself accountable for completing one's own tasks correctlySelf-monitoring, self-aware, and self-correctingA desire to find the solution, not just finish the taskEnthusiastic attitude about providing superior customer serviceExcitement to learn the ins and outs of GreenSlate software platformsExperience supporting accounting or other business operations softwareKnowledge of production workflows and accounting basics is a plus!Excellent listening and communications skillsExtremely focused, highly organized, and detail-oriented WHAT YOU CAN EXPECT FROM USCompensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raisesComprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platformFull-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productiveImpactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible changeA Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we doSALARY RANGE: $50K to $60KThe physical demands that are described here are representative of those that must be met by
18 days ago