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about 21 hours ago
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About UsPartnerships are the future of go-to-market. They drive 30-50% of company revenue, yet most partner teams are stuck with spreadsheets, email chains, and outdated CRMs - tools never built for partnerships at scale. The result? Wasted time, lost deals, and inefficiencies that kill growth.EULER is the AI-native PRM for modern partnership teams - built to replace manual work, eliminate partner friction, and turn partner activity into repeatable revenue and measurable ROI. Our mission: make partner revenue scalable and predictable.We grew 600% YoY in 2025 and serve industry leaders - consistently winning against legacy solutions. We move fast, build intentionally, and focus on delivering real value. If you're excited to solve big problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you.Role OverviewAs a Customer Success, Onboarding Manager, you will own the entire onboarding experience at EULER. Your mission is simple but critical: ensure every new customer launches successfully, understands value early, and is set up for long term success.You will design, run, and continuously improve the onboarding process, working closely with Sales, Product, and Customer Success to create a seamless handoff and a world class first experience. This role sits at the intersection of strategy and execution and will heavily influence retention, expansion, and customer sentiment.Key ResponsibilitiesCustomer Onboarding OwnershipOwn the end to end onboarding lifecycle from contract signature through successful go liveGuide customers through implementation, configuration, and early usage milestonesEnsure customers reach first value quickly and confidentlyOnboarding Process and Program DesignDesign, document, and continuously improve onboarding workflows, timelines, and playbooksDefine clear onboarding stages, success criteria, and exit pointsStandardize onboarding while allowing flexibility for different customer needs and segmentsExpectation Setting and Success AlignmentSet clear onboarding expectations with customers including scope, timelines, and responsibilities, starting from the onboarding kickoff callPartner with customers to define success goals and desired outcomes early in the relationshipEnsure internal teams are aligned on customer goals and onboarding plansTraining and EnablementDeliver live and recorded product training tailored to customer roles and use casesCreate onboarding documentation, guides, and best practices in partnership with Product and CSCross Functional Collaboration and HandoffsWork closely with Sales to ensure clean and consistent handoffs post closePartner with Customer Success to ensure a smooth transition from onboarding to steady state ownershipShare onboarding insights that inform account strategy, health, and expansion opportunitiesCustomer Feedback and AdvocacyAct as the voice of new customers, surfacing feedback, friction points, and feature requestsIdentify patterns in onboarding challenges and work with Product to address themAdvocate for improvements that reduce time to value and increase activationMetrics and Continuous ImprovementDefine and track onboarding success metrics such as time to first value, activation rates, and onboarding completionIdentify risks early and proactively intervene to keep onboarding on trackUse data and customer feedback to continuously refine the onboarding experienceQualificationsExperience3+ years of experience in customer onboarding, implementation, or customer success within B2B SaaSExperience owning onboarding programs or implementations from start to finishSkillsExceptional written and spoken English with the ability to clearly explain complex conceptsStrong technical aptitude and comfort learning and explaining software workflowsExperience with CRM and customer success tools such as HubSpot, Salesforce, or similar platformsStrong project management and organizational skillsExcellent communication skills with customers and internal stakeholdersKnowledgeFamiliarity with SaaS onboarding best practices and customer lifecycle managementUnderstanding of partnerships, PRMs, or adjacent SaaS categories is a plusAttributesCustomer obsessed and outcomes drivenHighly organized and comfortable managing multiple onboarding engagements at onceProactive, detail oriented, and process mindedComfortable operating in a fast moving startup environment and building from zero to oneA true owner mentality with a willingness to roll up your sleevesWhy Join UsImpactBe the person who defines how customers experience Euler from day oneGrowthHelp build the foundation of our customer organization and grow with the companyCultureWork with a focused, collaborative team that values ownership, clarity, and real customer impact