Migraine Care Navigator (Healthcare/ Migraine Center) - A141 at Pearl Talent | Torre
Migraine Care Navigator (Healthcare/ Migraine Center) - A141
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Pearl Talent

Migraine Care Navigator (Healthcare/ Migraine Center) - A141

Pearl Talent
Posted by
Nashely Orozco
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(170) info
Emma
Emma
You'll transform patient care, empower health journeys, and drive healthcare excellence.
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Full-time
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Remote (for Dominican Republic residents)
Remote (for Argentina residents)
Remote (for Mexico residents)
Remote (for Colombia residents)
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Posted 5 months ago

Requirements and responsibilities

Your Impact * Play a vital role in transforming how patients experience care. * Coordinate between patients, clinicians, and administrative teams. * Ensure each patient feels heard, supported, and informed. * Contribute directly to improved patient satisfaction and operational efficiency. Core Responsibilities Patient Intake & Onboarding – 30% * Conduct initial patient intake assessments, gathering relevant health and symptom details. * Guide new patients through the onboarding process and explain treatment pathways. * Coordinate with providers to ensure accurate documentation and communication of care plans. Patient Care & Support – 30% * Manage and schedule appointments efficiently to minimize wait times. * Follow up post-appointment to monitor patient progress and care adherence. * Assist patients with rescheduling as needed to ensure continuity of care. * Provide educational materials and address patient inquiries, escalating complex cases to the clinical team. Coordination & Quality Improvement – 25% * Collaborate with medical, administrative, and billing teams to maintain accurate patient records. * Support billing and insurance workflows, including prior authorizations and claims follow-ups. * Collect patient feedback and identify areas for process improvement. Operational Support & Communication – 15% * Liaise with internal teams to resolve scheduling or documentation issues promptly. * Track assigned cases and ensure follow-ups are completed on time. * Contribute to SOP enhancements that streamline communication and patient experience. Must-Have (Required) * 2–3+ years of experience in patient navigation, healthcare coordination, or medical assistance. * Background in healthcare operations or patient advocacy with knowledge of medical terminology. * Strong communication and empathy skills; able to comfort and guide patients professionally. * Familiarity with EHR/EMR systems, scheduling software, and HIPAA compliance. * Excellent organizational skills; able to multitask and manage high patient volume. * Strong attention to detail and reliability in maintaining patient documentation. Nice-to-Have (Preferred) * Experience supporting U.S.-based healthcare providers. * Familiarity with insurance and prior authorization processes. * Previous experience in telehealth or specialty clinic environments. * Adaptable and comfortable working in evolving healthcare workflows. Tools Proficiency Required * Communication tools: Slack, Zoom, Gmail. * Patient systems: EHR/EMR, Airtable, or similar. * Scheduling tools: Calendly, Google Calendar. * Productivity tools: Google Workspace (Docs, Sheets, Drive). Preferred * Task management: Notion, Asana. * Customer support: Zendesk, Dialpad, or Front.
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