Customer Service Consultant (FTC) at Sonovate

Sonovate is a lending and technology company with a clear vision: to be The Funding Platform for the Future of Work. Our embedded payment solution empowers the new world of work. By offering flexible payments, it lets recruiters, consultants, and labour marketplaces place contractors and freelancers to unlock their cashflow to capitalise on the opportunities that flexible working provides. The Customer Service Consultant will be responsible for effective and timely management of a range of customer service tasks, for all products, together with building and maintaining strong relationships with customers by effective communication through a variety of channels. Responsibilities: - Gain expert level knowledge of our product and market - Become an expert user of the Sonovate portal to guide and support clients - Manage and prioritize multiple customer service queries via email, telephone, web chat, and our online ticketing system - Deliver outstanding customer service by managing relationships to ensure clients are getting the best service for their business - Display outstanding communication skills in all verbal and written communication with clients - Identify and evaluate risks within the portfolio (including errors, fraud and inappropriate procedures) ensuring business controls are in place to minimize exposure to risk - Undertake payment reconciliations in a timely manner

Customer Service Consultant (FTC)

Responsibilities

Skills wanted:

Language(s) required:

About Sonovate:

mission:

Admin access needed