Customer Service Representative at Comet Warehouse | Torre

Customer Service Representative

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Full-time

Legal agreement: To be defined

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+ Bonuses

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Remote (anywhere)
Posted almost 3 years ago

Responsibilities


We are a rapidly expanding company looking for a Customer Service Representative to join our team. Your primary role will be managing all customer service tasks and order entry for Amazon and Shopify. If you love solving problems for customers and can do it with a smile, we are looking to working with you! 🟠 Job Description: - Entering orders from all of our sales channels. - Reponding to customer concerns via email and/or phone promptly. - Troubleshooting any shipping, defective, and return issues politely and in a timely manner. - Managing customer feedbacks. - Providing tracking or lost shipments for customers. - Creating cases with carriers (FedEx, UPS) for reimbursement if necessary. - Maintaining marketplace account health. - Ad hoc customer service related tasks. 🟠 Requirements: - You must have customer service experience. - You must have experience working with Amazon and Shopify. - You must be able to work between the hours of 7 AM - 3 PM PST. - You must be fluent in both written and spoken English. - You must be comfortable with speaking on the phone. - Attention to detail is a must.