Retention Specialist at Nearshore Business Solutions | Torre
Retention Specialist
Nearshore Business Solutions
Nearshore Business Solutions

Retention Specialist

Emma
Emma
It drives the success of companies with Latin American talent and transforms every opportunity into a shared achievement
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Full-time

Legal agreement: Contractor

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Candidate

Compensation
USD2K - 3.5K/month
Negotiable
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Remote (anywhere)
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Posted 9 months ago

Responsibilities & more

Responsibilities: * Manage a large portfolio of 1,500-2,000 accounts with annual spend levels ranging from $2-5K. * Develop and execute a structured operational cadence to prioritize customer engagement effectively. * Collaborate with cross-functional teams (product, support, marketing) to enhance the customer experience and address support needs. * Utilize technology platforms, CRMs, and communication tools to message, engage, and transact business. * Craft customer-facing communications that encourage product adoption and renewal. * Address customer concerns and overcome objections with professionalism and effective solutions. * Partner with leadership to refine play books and strategies for price updates, product transitions, and retention campaigns. * Consistently achieve retention goals with opportunities for bonus payouts and performance accelerators.
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