Customer Success Manager at Ometria | Torre
Customer Success Manager
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Ometria

Customer Success Manager

Ometria
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (UK Remote)
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Posted almost 3 years ago

Requirements and responsibilities

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. You will manage relationships with our Growth clients, helping them to drive real value from our platform. You will become an expert in CRM strategy specialising in Email, SMS and App Push notification marketing for ecommerce, able to advise our clients on best practice. Responsibilities: - Managing client accounts - you will build strong relationships with your clients, positioned as their trusted advisor, helping them drive maximum value through our insights and automation. We will expect you to stimulate high NPS scores, and generate contract renewals and references / case studies. - Education - you will become an expert in both the Ometria platform and ecommerce marketing strategies. You’ll run customised training sessions and ensure that clients have access to the information and tools needed to generate revenue. - Data analysis and strategy - you’ll analyse customer data sets to generate insights and performance reports. You will use this information to provide recommendations to clients on how they could better utilise Ometria to increase revenues. - Stakeholder management - you will work productively with internal teams, continuously providing input to product / engineering / project / support teams on how clients are using the platform, and how we can improve it.
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