Customer Service Representative at Sagan Recruitment | Torre
Customer Service Representative
Sagan Recruitment
Sagan Recruitment

Customer Service Representative

Emma
Emma
You’ll manage warm leads and schedule appointments to support seamless sales conversions remotely.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Compensation
USD1.5K - 2K/month
Non-negotiable
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Remote (for Philippines residents)
Remote (for South Africa residents)
Remote (for Honduras residents)
Remote (for Nicaragua residents)
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Posted about 2 months ago

Responsibilities & more

Job Title: Customer Service Representative. Location: Remote (EST Time Zone). Salary Range: 1500 to 2000 USD. Work Schedule: Monday - Saturday, 9:00 AM to 5:00 PM (EST) Note: Independent contractor position. Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company: Sagan represents a fast-growing U.S.-based team focused on converting warm leads into qualified sales appointments. The company fosters a performance-oriented, supportive environment, ideal for remote professionals who thrive in customer-facing roles and value consistent workflows. Position Overview: We're seeking a reliable, people-oriented Customer Service Representative to manage inbound and outbound calls, primarily working with warm leads. Your core responsibility will be scheduling appointments with our sales team, no pricing discussions, no hard selling, just thoughtful, timely follow-up, and effective calendar management. Key Responsibilities: - Make and receive calls from leads who have already expressed interest. - Book appointments with sales reps using internal scheduling tools. - Update lead statuses and maintain CRM notes. - Follow up with prospects in a timely, courteous manner. - Collaborate with team members to optimize lead conversion rates. Qualifications: - Strong spoken and written English communication skills. - Previous experience in customer service or outbound calling. - Familiarity with basic CRM tools (e.g., HubSpot, Zoho, Salesforce). - Proficiency in Outlook and Google Workspace. - Background in appointment setting or calendar coordination. Nice-to-Haves: - Prior experience with Leap CRM and Dialpad.
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