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Responsibilities
🌍 Company: TourScale.
🏢 Location: Bogotá, Colombia, Remote with hybrid 0-3 days in office per week.
💼 Type: Full-time (40 hrs/week).
🕓 Timezone: 4+ hours overlap with U.S. Central Time (CDT).
💰 Salary Range: $1,000–$1,400 USD/month (based on experience).
🎯 Start Date: Within 2–3 weeks.
🧠 About TourScale.
TourScale is a fast-growing franchise platform for tour and activity brands. We help entrepreneurs launch and scale unique tourism experiences—like tiki boat cruises, party bikes, and food tours—across North America and beyond. We’re building the future of franchising by combining smart technology, great people, and world-class systems.
🎯 About the Role.
We’re hiring a Ventrata Booking Platform Specialist to join our remote team and support the configuration, migration, and ongoing management of our reservation technology. You’ll become a power user of our booking systems, assisting franchisees with setup, troubleshooting, training, and ongoing support while ensuring a smooth customer experience across the network. You don't need to be familiar with Ventrata, but bonus points if you are already familiar.
🛠 Responsibilities.
* Configure and manage booking/reservation platforms for new and existing franchisees.
* Support migration projects and ensure accuracy in the transition process, migrating franchisees to the new system.
* Train and support franchisees on system use with patience and clarity.
* Update franchisee booking systems as requested by franchisees.
* Troubleshoot issues and coordinate solutions with technical partners when needed.
* Document processes, FAQs, and guides for ongoing support.
* Identify opportunities to improve system usage and efficiency.
✅ You’ll Do Great in This Role If You.
* Have 2–4 years of experience in SaaS support, system administration, or customer success.
* Have strong technical aptitude and are a quick learner of new platforms and tools.
* Have excellent English communication skills, both written and verbal.
* Are a patient and clear communicator, able to explain technical concepts in simple terms.
* Are detail-oriented with strong organizational skills.
* Hold a Bachelor’s degree in information systems, business, or related field (preferred).
* Have experience with Ventrata (preferred but not required).
💡 Bonus Experience (Not Required).
* Worked with reservation systems in the past.
This job post is closed.