Bilingual Customer Service Representative (Spanish-English)

Fincons

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Emma

You'll manage customer inquiries and resolve issues, impacting client satisfaction and process optimization.

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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Base compensation

COP2M - 3M/month

~USD557 - 835/month

+ Bonuses (up to 6% of base compensation)

Non-negotiable

Remote (for Colombia residents)

Remote (for Mexico residents)

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Posted 11 months ago

🧩 About the Role: - Respond to customer inquiries via email, chat, and phone (in English and Spanish). - Assist with orders, returns, product information, and general support. - Maintain accurate records and provide excellent customer service. - Collaborate with internal teams to resolve customer concerns efficiently. - Contribute to improving the overall customer experience. 📌 Requirements: - Fluent in English and Spanish (written and spoken). - Located in Colombia. - Previous experience in customer service or similar roles preferred. - Strong communication and problem-solving skills. - Reliable internet connection and suitable workspace. 💰 Compensation: - Monthly Salary: COP $2,200,000 - $2,700,000 (based on language proficiency and experience). - Bonuses based on performance and customer satisfaction. - Direct contract, no deductions. ⏰ Schedule: - Full-time position. - Availability for flexible shifts and weekends if needed.

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Signalers: 2

User since: May 2025

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About Fincons:

At Fincons, we help ambitious businesses unlock their full potential through strategic consulting, operational refinement, and financial precision. We specialize in streamlining processes, enhancing profitability, and advising on capital deployment — all with a focus on sustainable, scalable growth. Our services are designed for companies looking to evolve — whether that means transforming inefficiencies into optimized systems, identifying untapped growth opportunities, or supporting C-suite leadership with fractional CFO expertise. What sets us apart is our ability to blend deep operational insight with high-level strategy. We don’t just fix processes — we position businesses for long-term success, combining data-driven analysis with clear execution paths. From process automation and financial structuring to performance benchmarking and strategic roadmapping, Fincons delivers clarity where others deliver complexity — and results where others deliver reports.

mission:

At Fincons, our mission is to empower ambitious businesses to reach their full potential through strategic consulting, operational optimization, and financial precision. We transform complexity into clarity enhancing profitability, streamlining processes, and guiding critical decisions with a focus on sustainable, scalable growth. By combining deep operational insight with actionable strategy, we don’t just improve performance we position businesses for long-term success.

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Signalers: 2

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Luciana Lopez (Job poster)

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Bilingual Customer Service Representative (Spanish-English)

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Luciana Lopez

Luciana Lopez

About Fincons:

mission:

Admin access needed

Top channels attracting candidates

Reviews by applicants

Top referrers attracting candidates

Payment confirmed

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Bilingual Customer Service Representative (Spanish-English)

Emma

Skills wanted:

Language(s) required:

Luciana Lopez

Luciana Lopez

About Fincons:

mission:

Admin access needed

Top channels attracting candidates info

Reviews by applicants info

Top referrers attracting candidates info

Payment confirmed

A member of the Torre team will contact you shortly

Top channels attracting candidates

Reviews by applicants

Top referrers attracting candidates