Virtual Assistant – Operations & Customer Support at Superior Fence & Rail | Torre
Virtual Assistant – Operations & Customer Support
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Superior Fence & Rail

Virtual Assistant – Operations & Customer Support

Superior Fence & Rail
Posted by
J
Emma
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Full-time

Legal agreement: To be defined

Base compensation
USD1k - 2k/month

+ Health insurance

Negotiable
location_on
Remote (anywhere)
Posted about 1 year ago

Responsibilities

We are seeking a highly organized and detail-oriented virtual assistant with strong communication skills and a customer-focused mindset. This role will support the operations manager with administrative, logistical, and customer service tasks. The ideal candidate will be efficient, adaptable, and proactive, with experience in administrative support and a willingness to learn basic construction and materials estimating tasks. Key responsibilities: * Contract administration: prepare and process contracts and administrative documents; update customer records and project files. * Breakdowns and material takeoffs: convert fence drawings from sales consultants into digital breakdowns using internal systems; generate accurate material lists; willingness to learn basic construction concepts and technical software. * Scheduling and customer coordination: schedule installation dates and send payment reminders; make confirmation and follow-up calls; serve as a professional and friendly point of contact for customers. * Administrative support and ordering: order dumpsters for job sites; create and send invoices using SOS Inventory; manage purchase orders and follow-ups. Requirements: * Proven experience in administrative, customer service, or operations support roles. * Strong verbal and written communication skills; comfortable making and receiving calls regularly. * High attention to detail and strong organizational skills. * Tech-savvy and quick to learn new systems (experience with SOS Inventory is a plus but not required). * Ability to work independently with clear deadlines and deliverables. * Prior experience in construction, home services, or estimating is a plus but not required. Ideal candidate: * Proactive and solution-oriented. * Able to manage multiple tasks efficiently and meet deadlines. * Enjoys creating order, supporting others, and learning new tools. * Flexible and responsive in a fast-paced environment.
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