Guest Communication - Short Term Rental Management at The Cohost Company | Torre
Guest Communication - Short Term Rental Management
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The Cohost Company

Guest Communication - Short Term Rental Management

The Cohost Company
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Depends on the location of the candidate

Compensation
USD800 - 1.1k/month
Non-negotiable
location_on
Remote (anywhere)
Posted over 1 year ago

Responsibilities

We are looking for a customer service expert to manage our Airbnb property portfolio. The selected candidate will be responsible for ensuring guest satisfaction during their stay. We seek a proactive professional with excellent problem-solving skills who can thrive in a fast-paced work environment. Strong communication and organizational skills are essential for success in this role. Job Role: - Respond to guest inquiries and questions through platform messaging, texting, and calling. - Handle guest complaints and de-escalate situations effectively. - Manage reservations through channel platforms. - Handle dispute resolutions on platforms (claims, reviews, etc.). - Coordinate with vendors, including cleaners, maintenance, pool service, and others. - Order supplies via Instacart, Amazon, and similar platforms. - Learn about all properties on the platform and update the property master sheet. - Execute ad-hoc projects as needed. Requirements: - Previous experience in the customer service industry. - Bonus: Experience with Hostfully, Breezeway, Slack, Pricelabs, etc. - High proficiency in English and exceptional communication skills in reading, writing, and speaking. - Strong problem-solving skills. - Availability to work 50 hours per week.
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