- Remote work from anywhere in the US
- Competitive annual compensation and bonus
- Emphasis on self-improvement and company culture
- Specializes in tech stack management (TSM) arena
- Mission to optimize revenue across the entire customer journey
- Energetic and spirited CEO/founder
- Focus on leadership, team building, and business infrastructure
McGaw is seeking a Chief Operating Officer (COO) to join our remote team and lead the daily operations and fiscal fitness of the company. The ideal candidate will have extensive experience in tech consulting/agency environment, strong financial management skills, and a direct approach to business. As the COO, you will work closely with the CEO to define and execute the organizational vision, strategy, and hiring needs. Your mission will be to fine-tune service delivery, client experience, company profits, hiring, revenue growth, and business infrastructure to hit the company's business targets. If you're ready to take on the challenge of being McGaw's first COO and drive the company to new heights, we want to hear from you!
Responsibilities:
- Drive the services team to deliver top-tier services that boost client revenue and profits
- Roll out and uphold organization-wide goal setting, performance management, and monthly operating planning
- Oversee company operations and employee productivity, fostering an inclusive culture and nurturing team members' career growth while meeting organizational objectives
- Work in sync with the CEO to define and execute the organizational vision, strategy, and hiring needs
- Translate organizational vision and strategy into actionable revenue goals for growth and profits
- Uphold effective recruiting, onboarding, professional development, performance management, and retention for all team members
- Stick to company, federal, state, and local business requirements, enforce compliance, and step in when necessary
- Commandeer the senior leadership team, including VPs and Directors in Client Services and Partnerships
- Provide robust leadership, management, and people development, focusing on workflow, efficiency, and growth
- Develop company policies, processes, and workflows
- Manage P&L with the CEO, develop an operating budget, and bring senior leadership up to speed with the organization's financial and budget process
- Keep a tight leash on capital investment and expenses to ensure the company hits investor targets
- Establish effective processes to manage McGaw workflow and hours to agreed client scope
- Be the watchdog for the quality and consistency of McGaw services
- Work with the CEO on sales management to allocate sufficient investment capital to hit growth targets
- Team up with leadership to develop marketing and support solutions
- Evaluate company performance by analyzing and interpreting data and metrics
- Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
