JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. JLL is committed to equal opportunity and building an inclusive workplace. JLL is dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. JLL continues to rank among the World’s Most Ethical Companies for more than a decade.
As the ANZ Design & Construction Lead at JLL, you will be responsible for the effective and efficient delivery of the Project, Program, and Construction services. You will work onsite with the global client, providing advice and strategic direction to project delivery teams, maintaining a successful relationship with the client’s leadership team, and delivering a positive experience for client agencies. Your role will involve establishing and maintaining a best practice approach to the planning, management, and delivery of program, project, and construction services to the client. You will also be responsible for monitoring and tracking the portfolio of projects and programs, identifying and pursuing opportunities for account growth, and overseeing the provision of client-focused reports in accordance with contractual requirements. An understanding of the roles and interdependencies between facilities management, leasing, capital works, occupancy planning, and ancillary support functions is essential for this role. If you are results-driven, have strong skills in influencing and motivating stakeholders, and can carry out commercial negotiations, we encourage you to apply even if you don’t meet all of the requirements.
Responsibilities:
- Establish and maintain a best practice approach to the planning, management, and delivery of program, project, and construction services to the client
- Monitor and track the portfolio of projects and programs being delivered by JLL, maintain oversight of financial performance and achievement of account targets
- Identify and pursue opportunities for growth of the account through expansion of existing and development of new services
- Manage the engagement of JLL for the delivery of program, project, or construction services relevant to each project and allocate resources
- Create (and manage the continuous improvement of) workflows, procedures, systems, and standardized documentation for project resources to follow
- Follow established HSE escalation procedures and incident reporting procedures
- Oversee the efficient and speedy close out of projects including the handover of project documentation to Facilities Managers and Occupancy Planners for uploading to account systems
- Oversee the provision of client-focused reports in accordance with contractual requirements and established timeframes
- Monitor and report on customer satisfaction scores using JLL technology, analyzing opportunities for improvement and implementing action plans to improve JLL’s performance where required
