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Posted 7 months ago
Requirements and responsibilities
At Softgic, we work with the most talented people—those who create, who love what they do, and who bring 100% attitude—because that’s our #Coolture. Join our mission to make life easier through technology and become part of our team as a Level 1 Technical Support Associate.
Requirements:
* A+ Certification or equivalent technical credential.
* Fluent in English and Spanish (oral and written).
* Solid knowledge of PC and server hardware and Windows operating systems.
* Experience with basic networking (routers, switches, firewalls).
* Strong troubleshooting skills, customer service orientation, and common sense to resolve issues effectively.
* Ability to work independently, learn quickly, and maintain professionalism and integrity.
* (Preferred) Previous experience in dental offices, exposure to digital imaging systems and dental-specific software, and understanding of HIPAA and data security best practices.
Responsibilities:
* Provide desktop and remote technical support to dental offices, responding to incoming calls and emails.
* Troubleshoot and resolve issues related to hardware, software, and network connectivity.
* Support practice management software (Dentrix, Eaglesoft, Open Dental).
* Provide remote assistance for digital imaging systems (2D/3D CTs, panoramic machines, intraoral scanners).
* Assist with setup, installation, and configuration of new devices and systems.
* Coordinate with vendors for escalated support and equipment servicing.
* Document cases and communicate resolutions clearly to clients.
* Deliver effective support without a ticketing system, relying on knowledge, problem-solving, and clear communication.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)