Job Title: Sales & Customer Success Specialist – (HR31717)
Location: Remote (EST Time Zone)
Salary Range: 1500 to 2000 USD/month
Work Schedule: Full Time, Monday to Friday, U.S. Eastern Time (EST); must be available to respond to notifications as needed outside of standard hours due to the 24/7 nature of the business
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a fast-paced, global B2B marketplace focused on buying and selling professional gear for live events. The team is collaborative, customer-driven, and results-oriented, delivering excellent service and support across a dynamic international platform.
Position Overview:
We're looking for a proactive and motivated Sales & Customer Success Specialist to join our team and drive conversions on a global marketplace platform. You'll be responsible for managing sales pipelines, engaging with leads, and ensuring a smooth customer experience from cart to close. This is a customer-focused, sales-driven role that requires strong communication skills, attention to detail, and a passion for delivering great service.
Key Responsibilities:
Shopping Cart Management:
* Assist customers in managing shopping carts and completing transactions.
* Follow up on abandoned carts to maximize conversion opportunities.
Pipeline Deal Management:
* Track and prioritize sales opportunities through various pipeline stages.
* Ensure timely follow-ups and deal progression.
Inbound Communication:
* Respond to customer inquiries via email, chat, and phone.
* Provide product information and support to aid purchasing decisions.
Outbound Deal Generation:
* Conduct outreach to new and existing customers.
* Build strong relationships to drive repeat business.
Administrative Tasks:
* Use HubSpot and Google Workspace to manage transactions and communications.
* Generate reports to monitor sales metrics and performance.
Qualifications:
* Language Skills: Fluent in English; excellent written and verbal communication.
* Experience: Minimum 1 year in e-commerce, marketplaces, or B2B sales.
* Tools: Proficiency in HubSpot, Google Workspace, and familiarity with e-commerce or marketplace platforms.
* Attributes: Self-motivated, customer-focused, detail-oriented, and goal-driven.
Nice-to-Haves:
* Experience with professional sound, lighting, video, or staging equipment.
* Previous work in a marketplace or e-commerce environment.
* Multilingual abilities for global communication.
